SHIPPING AND RETURNS
Applies on orders placed through the website or email (haapakoski.sara@gmail.com or einbysara@gmail.com)
ORDERS
We ship worldwide. Every order is shipped from Finland. Your shipping cost will be calculated at the checkout. You can expect 2-5 working days on deliveries to Scandinavia, 3-7 working days to Europe and 6-14 working days to rest of the world. We ship through Posti Group. I also have added UPS Express shipping option if you need your order really fast!
Every item has 1-4 weeks (knitted pieces might take longer) production time (might be shorter or longer depending how many orders I have) and after your order is ready I will ship it to you as soon as possible! You will receive an email when I've sent your order and a tracking number for it. We are not responsible for anything that happens after we have shipped your order or anything else that is out of our control.
RETURNS
If you order XS-XL size you can return it or change it to a different size. Please contact me if you need to return your Éin piece.
I can't accept custom order returns (or any other clothes you have made costom changes to) because the clothing is made to your own measurements you have told me. So Éin does not provide a refund of custom pieces. If there is any issues with your custom order I'm happy to correct any mistakes or fitting issues or pay for the fixing made by someone else IF the mistake is my own and not because of wrong measurement given to me or customer wanting to change something from the original idea.
Please email me at einbysara@gmail.com if you are not happy with the item and we will figure it out!
Customer is responsible for all extra shipping costs and possible additional cost. And the item must be returned exactly in the same condition as you received it with tags on within 14 after receiving it.